Frequently asked questions
Booking a chauffeur for the first time can raise a few questions. Here are answers to the ones we hear most often. If you don’t see your question here, just call or text us. A real person will be happy to help, any time of day.
Booking and reservations
How do I book a ride?
Easily reserve your vehicle online or by phone. Select your service, enter your details, and receive instant confirmation. You can also text us if that’s more convenient.
How far in advance should I book?
As early as you can, especially for airport runs at peak times, holiday weekends, weddings and large events. That said, we understand plans come together at the last minute. Call or text us and we’ll do our best to help, even on short notice.
Can I change or cancel my reservation?
Yes. Contact us as soon as your plans change and we’ll update your booking. Our team will explain any cancellation terms that apply to your reservation when you book, so there are no surprises.
Are you available 24/7?
Yes. Flights land at midnight and meetings start at dawn, so we’re available around the clock, every day of the year.
Airport transfers
Can I schedule airport transfers?
Yes. We provide punctual airport pickups and drop-offs. Enter your flight details during booking for seamless service.
Which airports do you serve?
San Francisco (SFO), Oakland (OAK), San Jose (SJC), Sacramento (SMF) and Monterey (MRY), along with private aviation terminals and FBOs around the Bay Area.
What happens if my flight is delayed?
We monitor your flight in real time and adjust your pickup automatically. You don’t need to call us from the plane. If anything changes significantly, we’ll be in touch.
Where will my chauffeur meet me?
That depends on the airport and your preference. We’ll confirm the meeting point with you before your trip, so you know exactly where to go.
Vehicles
What vehicles are available?
Choose from luxury sedans, SUVs, stretch limousines, and executive vans. All vehicles are meticulously maintained for comfort and safety.
Which vehicle should I choose?
Think about passengers and luggage together. Sedans suit one or two travelers, SUVs suit families and anyone with extra bags, and our Sprinter vans and executive bus are best for groups. If you’re unsure, tell us about your trip and we’ll recommend the right fit.
Can you provide child seats?
Please mention any child seat needs when you book, including your child’s age, and we’ll let you know what we can arrange.
Hourly and special events
Is chauffeur service available hourly?
Absolutely. Book by the hour for meetings, events, or city tours. Enjoy flexible, professional transportation on your schedule.
Do you provide wedding transportation?
Yes. We transport couples, wedding parties and guests, and we’re happy to work from your timeline or coordinate with your planner.
Still have questions?
We’re here to help. Call or text us any time, or send us an email, and we’ll get back to you promptly.